How can we help?

Browse common topics below or reach out directly.

Email Support
We respond within 24 hours on business days.
tradinggranth005@gmail.com
🔑Account & Login
  • ·Forgot password? Use "Forgot password" on the login page.
  • ·Can't verify email? Check spam/junk folder, or contact us.
  • ·Two-step verification issues? Write to us directly.
💳Billing & Subscriptions
  • ·Payments are processed by Razorpay. For failed payments, retry or use a different method.
  • ·Cancellations take effect at period end — you keep access till then.
  • ·For refund requests, contact us within 7 days of payment.
📊Journal & Trades
  • ·Trades not saving? Check your daily/monthly limit in Account → Plan.
  • ·Import not working? Make sure the CSV matches the required format (see template).
  • ·Missing analytics? Analytics update within a few minutes of adding trades.
📈Backtest
  • ·Session limit reached? Free plan allows 3 sessions/day; upgrade for more.
  • ·Chart not loading? Try refreshing or a different browser.
  • ·Drawings not saving? Free plan allows up to 5 saved drawings. Upgrade to Pro (50) or Creator Pro (unlimited).
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